Frequently Asked Questions – HunkemollerUS.com
1. Orders & Shipping
How do I track my order?
You’ll receive a tracking number via email once your order ships. Check status at HunkemollerUS.com/track.
What are your shipping options?
- Standard: $6.99 (3-5 business days)
- Express: $12.99 (2-3 business days)
- Free shipping on orders $50+
2. Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn with tags attached
- Free returns for U.S. orders
3. Sizing Help
Where can I find size charts?
Each product page includes detailed sizing guides with measurements.
What if I’m between sizes?
We recommend sizing up for comfort.
4. Product Care
How should I wash my lingerie?
- Hand wash in cold water
- Use mild detergent
- Lay flat to dry
- Avoid bleach and fabric softeners
5. Payments
What payment methods do you accept?
All major credit cards, PayPal, and Apple Pay.
6. Account Help
How do I reset my password?
Click “Forgot Password” on the login page.
7. Quality Guarantee
What if my item arrives damaged?
Contact us within 7 days with photos for replacement.
For more answers, visit HunkemollerUS.com/help-center